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| F.A.Q. |
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Frequently Asked Questions
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Who is Entertainment Warehouse?
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What are the store hours?
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Where is the store located?
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What does shipping cost?
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What if an item is back ordered?
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Do I have to pay taxes?
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What is your return policy?
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How can I pay for my order?
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What is the exchange rate on Canadian dollars?
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What is Region Coding?
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What does aspect ratio mean?
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Is my information kept private?
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How do you keep my information secure?
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I can't add anything to my shopping cart?
About Us Back To The Top
Established in 1992, Entertainment Warehouse operates a warehouse outlet store in Mississauga, just minutes west of Toronto, Canada. We are Canada's largest independent DVD retailer. Due to our low overhead we can offer you the best prices on the largest selection of DVD anywhere in Canada.
Store Hours Back To The Top
| Monday |
10:00am - 9:00pm |
| Tuesday |
10:00am - 9:00pm |
| Wednesday |
10:00am - 9:00pm |
| Thursday |
10:00am - 9:00pm |
| Friday |
10:00am - 9:00pm |
| Saturday |
10:00am - 6:00pm |
| Sunday & Holidays |
12:00pm - 5:00pm |
Store Location Back To The Top
Entertainment Warehouse
3170 Ridgeway Drive Unit 24
Mississauga, Ont.
Canada L5L 5R4
(905) 607-6177 Phone
(905) 607-6167 Fax
Directions from the Queen Elizabeth Way (QEW)
From the QEW exit at Winston Churchill Blvd.
North on Winston Churchill Blvd. to Dundas St.
West on Dundas 2 sets of traffic lights to Ridgeway Dr.
North on Ridgeway 1 1/2 blocks.
We are located on the west side of Ridgeway Dr. at
3170 Ridgeway Drive Unit 24
Directions from Highway 401
From the 401 exit at Winston Churchill Blvd.
South on Winston Churchill Blvd. to Dundas St.
West on Dundas 2 sets of traffic lights to Ridgeway Dr.
North on Ridgeway 1 1/2 blocks.
We are located on the west side of Ridgeway Dr. at
3170 Ridgeway Drive Unit 24
Map
Shipping Rates
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All orders are shipped by Canada Post.
* Canadian orders are shipped ExpressPost service
* USA orders are shipped by Ground
* International orders are shipped by Air Mail
For complete shipping rates: Shipping Rates
Back Orders Back To The Top
We will hold your order until all items are available. We will send you an ORDER STATUS REPORT within a couple of days if an item is back ordered.
Due to the fact that the DVD format experiences delays in release dates and longer than usual replenishment on current catalog items, freight is your responsibility for every shipment. We will gladly hold your order until all titles are available.
Taxes Back To The Top
Taxes are applicable to the following:
Ontario Residents
6% G.S.T.
8% P.S.T.
Canadian Residents (Outside Ontario)
6% G.S.T.
U.S.A.
No Tax
International
No Tax
Return Policy Back To The Top
We have a 30 day return policy, subject to the following conditions:
*Defective or damaged products (from either manufacture or shipping) will be replaced with the same title purchased.
Unfortunately, once you watch a film, even if you don't like it, we can't take it back.
Payment Options Back To The Top
  
We accept Visa, MasterCard and American Express.
For your convenience you may shop in US dollars, but you will be billed in Canadian funds. Your credit card company will convert the amount purchased to the currency of your credit card at the time of billing.
In order to prevent credit card fraud , you may be required, upon request, to provide us with the following information:
*faxed copy of the credit card
*faxed copy of a piece of personal I.D. containing your name and mailing address.
If you are paying by credit card we will not ship to third party addresses, without verification of the cardholder information.
Unfortunately, due to high incidents of credit card fraud, we are not accepting credit card orders from the following countries Romania, Macedonia, Belarus, Pakistan, Russia, Lithuania, Egypt, Nigeria, Colombia, Malaysia, and Indonesia.
Currency Exchange Back To The Top
You can choose to be view the prices in Canadian or US funds. You will be billed in Canadian funds and your credit card company will convert to your domestic currency.
This rate is subject to change and is set by your financial institution/credit card company.
Please consult your financial institution/credit card company for current rates.
Foreign Exchange Calculator
Region Coding Back To The Top
Regional coding limits what countries a disc can be used in.
A disc coded for North America (region 1) will not play back on a player sold in Japan (region 2).
Right now the world is divided into six regions. A player's region code is set by the manufacturer according to where it will be sold.
This disc coding cannot be changed by the consumer.
Manufacturers can opt to program a disc to play in any combination of the world's regions.
Region 1: Canada, U.S., U.S. Territories
Region 2: Japan, Europe, South Africa, Middle East (including Egypt)
Region 3: Southeast Asia, East Asia (including Hong Kong)
Region 4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South
America, Caribbean
Region 5: Former Soviet Union, Indian Subcontinent, Africa (also North Korea,
Mongolia)
Region 6: China
Please Note: All the DVDs we stock are Region 1 coded. Some DVDs we stock, such as most of the adult titles, are playable in all regions.
If you are not sure of your player's Region Coding, please send us an e-mail and we will try to help.
Aspect Ratio Back To The Top
Widescreen: Also known as "letterbox", widescreen programs are presented in their original aspect ratio. Black bars will appear at the top and bottom of the TV screen framing the program's rectangular image in the center of the screen, allowing the viewer to see a movie in as close to its original form as possible. Higher and wider aspect ratios result in a smaller image on the TV screen. The most common aspect ratios are 1.85:1 and 2.35:1.
Anamorphic Widescreen/16x9 Enhanced: Selected DVD titles that have been mastered in a special widescreen process so that they may be displayed with extended resolution on newer widescreen television sets. In film terms, 16 x 9 translates to a ratio of 1.77:1. All widescreen TV's have menu functions that allow the viewer to select this option.
Full Frame: Also known as "pan and scan" or "standard". Full Frame programs maintain the 1:33.1 aspect ratio of standard televisions and present the image over the entire area of the TV screen. Programs originally filmed in a widescreen process are altered, usually by removing or "cropping" a portion of the image, commonly referred to as "pan and scan." Quite simply, a technician re-frames the entire movie, one shot at a time, deciding which part of a shot will be visible on the TV screen and which part will be cropped.
The tradeoff for "cropping" the image is a larger picture on the TV screen. Thanks to government regulations, there is usually a disclaimer on the disc jacket or at the start of the program stating: "This movie has been modified from its original version. It has been formatted to fit your TV screen."
Privacy Matters Back To The Top
Entertainment Warehouse knows that privacy matters.
Our firm commitment to privacy guides every decision we make about how, where, and when to
collect information. We're constantly striving to improve our site and services. Your
shared information helps us make these improvements and offer you a greater selection of
special offers and personalized tools.
Earning and keeping your trust is of primary
importance to us. We pledge to protect your privacy. Be assured that the information you
share with Entertainment Warehouse is kept strictly confidential and fully secure, and
that Entertainment Warehouse will never sell, distribute, or otherwise misuse this
information.
If you have any questions or concerns about this
statement, please Contact Us. Or
call us at (905) 607-6177 anytime.
How We Keep Your Information Secured Back To The Top
Entertainment Warehouse has advanced security
measures in place to protect the loss, misuse, and alteration of the information under our
control. We use Secure Socket Layer (SSL) technology for the areas of our site where we
ask you to provide personally identifiable information. You can tell you've entered one of
these areas when you look at the Uniform Resource Locator (URL) in your browser's address
bar and see it has "https://" before the rest of the Web address. The
"s" means that page is hosted from a secured server. We use secured servers for
our Check Out pages as well as all the other pages that are part of processing an order.
SSL allows us to guarantee that the personal information you give us will be transmitted
safely because the information is encrypted. Encryption involves systematically scrambling
numbers and letters so if someone managed to intercept that packet of information, they
would not be able to make sense of it.
Our product and catalog areas are hosted from servers that do not use SSL. Since we do not
collect personal information in these areas, using regular servers allows us to provide a
quicker shopping experience. Encrypting information, as we do in the "https://"
areas, makes the process of sending information across the Internet much slower. Unsecured
pages have URLs that begin with "http://".
You may encounter a standard warning that many browsers display when a visitor moves from
a "secured" page to an "unsecured" page. Usually, when you encounter
such a warning at Entertainment Warehouse, it means that you are moving from an
"https://" to an "http://" page.
Our site meets stringent security and privacy standards for both e-commerce and personal
information. Providing a secure shopping experience is one of our greatest priorities at
Entertainment Warehouse. If you see other browser warnings or error messages concerning
the security of our site, please Contact
Us. Include the specific wording you saw and where at Entertainment Warehouse you
encountered the message. Providing us with these details helps us to know if you've
encountered a technical difficulty or a standard warning like the one described above.
Further Protection
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In addition to the above security measures, we further protect your personal and credit card information by NOT keeping the information on a database stored on our
server where it can be "hacked" by computer criminals. This is why you are
required to provide us with your personal and credit card information for each order.
If you have ordered from Entertainment Warehouse previously, and are using the
same credit card, you may simply enter 'ON FILE' in the credit card number field of the
Check Out form. Please indicate which credit card you are using and the actual expiry
date.
About 'cookies' Back To The Top
You must allow cookies to be accepted from your web browser in order to use our web site. Cookies are pieces of information written to and extracted from your computer by the web site to provide personalized details about your browsing experience. This web site now uses a single cookie that expires when the browser is closed. This cookie serves two purposes:
1. A unique user identification number is assigned and stored to be accessed by the web server when submitting an order.
2. To maintain the status of your shopping cart while browsing the web site, even during different user sessions.
If you are having trouble trying to add items to your shopping cart, please check your browser setting to ensure the browser is enabled to accept 'cookies'.
All prices are subject to change without notice
Prices on the web site may differ from store prices.
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 Pre-Order
Welcome Home Roscoe Jenkins (Widescreen)
Release date:
6/17/2008
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